7-Day Freshness & Seal-Integrity Guarantee
Siyaram Spices is committed to supplying genuine, unadulterated Hathras Asafoetida (Heeng) and cold stone-ground spices. In accordance with FSSAI food safety regulations, we provide a comprehensive 7-Day Freshness & Seal-Integrity Guarantee from the verified date of courier delivery.
If your spice container arrives with physical transit breakage, tampered freshness seal, or compromised aroma barrier, we immediately dispatch a fresh replacement jar/pouch at zero cost to you.
Qualifying Eligibility Criteria for Replacements
To qualify for a spice replacement or refund claim, claims must fulfill straightforward criteria:
- Notification Within 7 Days: Claim must be registered within seven (7) calendar days of certified delivery via our concierge desk.
- Retained Packaging & Barcodes: Original protective carton, interior polystyrene buffers, user manuals, warranty cards, and serial number barcode labels must be retained for logistics collection.
- Complete Standard Accessories: All manufacturer accessories (inlet/drain hoses, remote controls, batteries, power cords, mounting brackets, and filter cartridges) must be returned with the unit.
- No Domestic Misuse: Hardware must be free from customer-inflicted external physical damage, unauthorized third-party repairs, or improper self-installation contrary to manufacturer guidelines.
Zero Restocking Fee Guarantee
Strict Zero-Surcharge Standard: We never charge restocking fees, return handling surcharges, or inspection levies for genuine transit damage or manufacturing defects. Reverse logistics collection is 100% complimentary.
Step-by-Step Replacement Authorization (RMA) Workflow
Our concierge coordinates spice replacements and quality inquiries through a streamlined process across India:
STEP 01 Request Replacement Authorization
Email [email protected] with your Order Reference (e.g. SYR-XXXXXX) and a photo of the damaged seal or container. You will receive an RMA reference within 4 hours.
STEP 02 Instant Photo & Batch Verification
Our Hathras quality assurance team verifies the batch number and packaging issue within 2 to 4 business hours.
STEP 03 Direct Replacement Dispatch
Upon verification, a freshly compounded, aroma-sealed replacement package is dispatched directly from our Hathras facility.
STEP 04 Express Doorstep Delivery
Your fresh spice package arrives at your doorstep via express courier. Due to FSSAI hygiene norms, damaged food items do not need to be returned.
Refund Processing Timelines (RBI Compliance)
If an identical replacement batch is temporarily unavailable in stock, or if you prefer a complete refund for a verified damaged spice package, our finance department triggers an immediate reversal to your original payment method (UPI, Netbanking, RuPay, Visa, or Mastercard). Reversals are processed automatically and reflect in your account within 5 to 7 business days in strict accordance with Reserve Bank of India (RBI) payment guidelines.
Pack Size Adjustments & Exchanges
If prior to dispatch or upon delivery of an unopened, sealed spice package you wish to upgrade to a larger pack size (e.g., from 100g to 250g Heritage Tin or 500g Kitchen Pack), our customer care concierge will seamlessly arrange the adjusted shipment.
Damaged in Transit / Open-Box Delivery Protocol
We mandate strict aroma-lock sealed packaging for all shipments dispatched from our Hathras facility. If any transit container damage, packaging puncture, or missing item is detected upon delivery, note the discrepancy directly on the delivery docket and notify [email protected] immediately. An immediate replacement dispatch is prioritized.
Pre-Dispatch Order Cancellations
Orders can be cancelled at zero penalty at any time prior to carrier warehouse dispatch. Simply visit Order Tracking or email [email protected] with your order number. A 100% instantaneous refund is initiated to your original payment method.
Returns Concierge & Logistics Coordinates
For return authorizations, reverse pickup assistance, or exchange advice, reach out directly to our Client Care Team:
Siyaram Spices
Customer Care & Purity Assurance Desk